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Troubleshooting Common Tablet Issues (Android)

This guide covers solutions for the most common Android tablet issues, including notifications, visibility, Wi-Fi, performance, and PIN entry. Follow the steps below to resolve issues quickly or escalate when needed.

Updated over 3 months ago

1. Settings & Notifications

✅ Incorrect Alerts from Different Floors/Stations

  • In the upper-left corner, select the hamburger menu.
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  • Tap Floor Selection.
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  • Toggle floors on or off as needed. (Floors highlighted in dark blue are enabled.)
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✅ Recent Notifications Not Showing on Dashboard

  • Reset the tablet: press the power button + both volume buttons simultaneously.

  • Tap the Dashboard to refresh notifications.

✅ Escalation Reports from Previous Day Not Found

  • Go to the Clinical tab to access past alerts.

  • The tablet stores escalation reports from the past two weeks up to the present day.
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2. Tablet Visibility & Power

🛑 Issue: Black Screen at Nurse Station
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✔ Solution:

  • Confirm the tablet is powered on and plugged in.

  • If the issue persists, escalate to [email protected].
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3. Wi-Fi Connectivity

🌐 Issue: Wi-Fi Inconsistencies
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✔ Solution:
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1. From the bottom of the tablet, swipe up until the square home button appears.
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2. Open ManageEngine MDM: press the home button five times quickly.
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  • If the Circadia app reopens automatically, repeat until ManageEngine MDM appears.

3. Reconnect to Wi-Fi:

  • In MDM, select Wi-Fi.

  • Choose the correct network → enter password → wait for connection to establish.

4. Performance & Data Retrieval

⏳ Issue: Excessive Data Load Time (>20s)
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✔ Solution:

  • Reset the tablet: press the power button + both volume buttons simultaneously.
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💬 Need Help?

Our team is here to support you. Use the chat feature in the CIP app, or email [email protected].

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