1. Settings & notifications
✅ Incorrect alerts from different floors/stations:
In the upper-left corner, select the hamburger menu
Tap Floor Selection
Toggle floors on or off as needed (floors highlighted in dark blue are enabled)
✅ Recent notifications not showing on dashboard:
Reset the tablet: press the power button + both volume buttons simultaneously
Tap the Dashboard to refresh notifications
✅ Escalation reports from previous day not found:
Go to the Clinical tab to access past alerts
The tablet stores escalation reports from the past two weeks up to the present day
2. Tablet visibility & power
🛑 Issue: Black screen at Nurse Station
✔ Solution:
Confirm the tablet is powered on and plugged in
If the issue persists, escalate to [email protected]
3. Wi-Fi connectivity
🌐 Issue: Wi-Fi Inconsistencies
✔ Solution:
1. From the bottom of the tablet, swipe up until the square home button appears
2. Open ManageEngine MDM: Press the home button five times quickly
If the Circadia app reopens automatically, repeat until ManageEngine MDM appears
3. Reconnect to Wi-Fi:
In MDM, select Wi-Fi
Choose the correct network → enter password → wait for connection to establish
4. Performance & data retrieval
⏳ Issue: Excessive data load time (>20s)
✔ Solution:
Reset the tablet: Press the power button + both volume buttons simultaneously
💬 Need Help?
Our team is here to support you. Use the chat feature in the CIP app, or email [email protected].