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Request a Device or Part Replacement

Submit a replacement request for Circadia devices or parts, including power cords or damaged equipment. Follow the pre-checks and complete the replacement form to receive new parts quickly.

Updated over 2 weeks ago

Overview

If a Circadia device or accessory is missing, damaged, or not working properly, you can request a replacement directly through:

Before submitting a request, we recommend completing a few quick troubleshooting checks to ensure the issue isn’t related to power, placement, or connectivity. This helps avoid unnecessary replacements and speeds up resolution.

When to Use

Use this process if you notice:

  • Missing devices

  • Missing power cords

  • Damaged or broken equipment

  • Devices not powering on

  • Hardware that cannot be fixed through basic troubleshooting

Step 1 — Before You Begin (Quick Checks)

Confirm the issue is not caused by setup or placement:

  • Check Device Lights – Press the small button on the back once (Do NOT hold) to ensure lights aren’t toggled off.

  • Confirm placement – Verify the device is installed at the correct bed/location using the yellow sticker for identification.

  • Check power cords – Ensure cords are securely plugged in and fastened with cable clips.
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Step 2 — Access the Parts Replacement Form

Option A: Online Form

Scan the QR code or use this link: Parts Replacement Order Form
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Option B: From the App

  1. Open CIP

  2. Go to Consents + Devices → Devices

  3. Click the wrench icon under Actions

This sends the request directly to the Circadia team.

Step 3 — Complete the Form

1. Facility details – Facility name and state.
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2. Replacement details – Count of replacement parts.
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3. Reason for replacement – Include a detailed description, including any relevant room numbers.
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  • Enter the time, date, and reason for replacement.


4. Your contact information – Name, role, and email address for order updates.
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What Happens Next

📦 Shipping

  • Our warehouse will ship replacement parts directly to you.

  • A tracking link will be sent to the email provided in the form.

  • Estimated delivery: 3–6 business days.

🔄 Returning Broken Parts

  • Use the return label included in your shipment

  • Send back broken or replaced parts as instructed

Best Practices

  • Perform quick checks before ordering

  • Include room numbers for faster processing

  • Upload photos when possible

  • Submit requests promptly to avoid monitoring gaps

💬 Need Help?

Our team is here to support you. Use the chat feature in the CIP app, or email [email protected].

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